AI Assistant
That Fits Your Industry Like It Belongs

Aт AI assistant for customer service is a software that uses artificial intelligence to recreate human-like interactions with users. Conversational AI for customer support, like Everly, can understand natural language, learn from materials and interactions, and craft personalized, context-aware responses. When integrated into the support system, this AI for customer experience can automate repetitive tasks and inquiries processing, offering faster and more efficient user assistance.

Everly is built to seamlessly integrate with all major CRMs, including Intercom, Hubspot, Zoho, and more. You can set up our AI for customer experience using platforms like Zendesk and Gorgias, add it directly to your website, or connect it to your existing communication channels. Our AI for customer service solution also syncs with your knowledge base, admin panel, and payment systems to deliver fast, accurate support across the board.

A chatbot is typically a rule-based tool that follows predefined scripts to answer basic questions. An AI assistant, on the other hand, is a more flexible software that uses natural language processing (NLP), machine learning, and contextual understanding to hold dynamic, human-like conversations. One of the benefits of AI powered virtual assistant for customer service, Everly, is that it can understand intent, learn from interactions, and handle complex queries, personalizing responses along the way. It can perform various tasks across different channels (chat, email, social media, etc.), assisting users with solving their issues and escalating tickets when necessary.

Everly is a conversational AI for customer support, initially built to address any support-related issues and requests. It can be used to answer product and account-related questions, process refunds and cancellations, and onboard or update customers on any service updates. Everly also classifies tickets, summarizes conversations for agent handover, identifies knowledge gaps, and automates repetitive inquiries

Our conversational AI for customer service, Everly, draws information from your company’s knowledge base, CRM, website content, and internal documentation. It processes this data to instantly start answering customer questions with accurate, brand-aligned responses. Everly also learns from past tickets, automatically updating its actions as your content evolves.

Yes, Everly is fully customizable to fit your brand voice and business objectives. Our AI-powered customer service automation software lets you define the assistant’s tone, personality, and specific “do & don’t” rules, so that the responses align with your standards and deliver maximum accuracy in ticket classification and resolution.

The implementation of Everly starts with the analysis of your closed support cases, ticket flows, and the existing knowledge base. This way, our AI for customer service solution learns how to communicate the way your team does. From there, we define Everly’s personality, tone of voice, and clear “do & don’t” guidelines. The model is trained to accurately classify and respond to tickets, with agents reviewing and scoring its initial responses. After integrating Everly with your CRM, we gradually automate replies to simpler queries, continually retraining and optimizing the AI virtual assistant for customer service to improve accuracy, performance, and consumer satisfaction over time.

Everly is designed with security and data privacy at its core. We are SOC 2 Type 2 certified and fully GDPR-compliant. Personally identifiable information (PII) is never stored beyond what’s necessary for ongoing conversations. Even when analyzing historical tickets, all PII is removed before being processed by the AI, ensuring your data remains protected at all times.

Training a conversational AI customer service tool like Everly includes feeding it data from closed tickets, resolution workflows, relevant tags, and your knowledge base. Using this data, the AI learns how to correctly classify and respond to tickets. Such training is an ongoing process, as Everly continuously learns from new interactions and sources, refining its performance and adapting to different roles, industries, and evolving customer needs.

Everly’s pricing is based on the number of tickets it fully processes, from opening to resolution. In addition to usage-based pricing, there’s a one-time integration fee that covers the complete setup of your AI automated customer support system, including training, customization, and integration with your existing tools.